Returns & Exchanges

CC GLOBAL GROUP PTY LTD

Address: 32 Percy Street, Gregory Hills NSW 2557, Australia

Contact: 0432829967

Email: reachus@jncchpes.com

Website: jncchpes.com

Introduction

At CC GLOBAL GROUP PTY LTD, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your compression socks, we offer a comprehensive returns and exchanges policy to address your concerns. This policy outlines the conditions under which returns and exchanges are accepted, the process for returning items, and the options available to you.

Eligibility for Returns and Exchanges

To be eligible for a return or exchange, the following conditions must be met:

• The item must be unused, unworn, and in the same condition that you received it.
• The item must be in its original packaging, including any tags and labels.
• The return or exchange request must be made within 30 days of the purchase date.

Non-Returnable Items

Certain items are not eligible for return or exchange, including:

• Items marked as final sale.
• Gift cards.
• Items that have been used, worn, or altered.
• Items not in their original condition, damaged, or missing parts for reasons not due to our error.

Return Process

To initiate a return, please follow these steps:

1. 
   Contact Us: Email us at reachus@jncchpes.com with your order number, the item(s) you wish to return, and the reason for the return.
2. 
   Receive Return Authorization: Our customer service team will review your request and, if approved, provide you with a Return Authorization Number (RAN) and return instructions.
3. 
   Ship the Item: Pack the item securely in its original packaging and include the RAN. Ship the item to the address provided in the return instructions. Please note that you are responsible for the cost of return shipping.
4. 
   Inspection and Refund: Once we receive your return, we will inspect the item to ensure it meets our return conditions. If approved, we will process your refund to the original payment method within 10 business days. Please note that shipping costs are non-refundable.

Exchange Process

If you wish to exchange an item for a different size or color, please follow these steps:

1. 
   Contact Us: Email us at reachus@jncchpes.com with your order number, the item(s) you wish to exchange, and the desired size or color.
2. 
   Receive Exchange Authorization: Our customer service team will review your request and, if approved, provide you with an Exchange Authorization Number (EAN) and exchange instructions.
3. 
   Ship the Item: Pack the item securely in its original packaging and include the EAN. Ship the item to the address provided in the exchange instructions. Please note that you are responsible for the cost of return shipping.
4. 
   Inspection and Exchange: Once we receive your item, we will inspect it to ensure it meets our exchange conditions. If approved, we will ship the replacement item to you at no additional cost.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at reachus@jncchpes.com with your order number and a description of the issue. We may request photos of the damaged or defective item. If the item is deemed defective or damaged due to our error, we will provide a replacement or a full refund, including shipping costs.

Late or Missing Refunds

If you have not received your refund within 10 business days of our approval, please check your bank account and contact your credit card company, as it may take some time before your refund is officially posted. If you have done this and still have not received your refund, please contact us at reachus@jncchpes.com.

International Returns

For international returns, please follow the same process as outlined above. Please note that you are responsible for any return shipping costs, duties, and taxes. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Changes to This Policy

We reserve the right to update or modify this Returns & Exchanges Policy at any time. Any changes will be posted on this page, and we will notify you of significant changes via email or through our website.

Contact Us

If you have any questions or concerns about our Returns & Exchanges Policy, please contact us at reachus@jncchpes.com or call 0432829967.